How retail brands build and retain brand loyalty

How are top retail brands rethinking loyalty for today’s digital-first world? Watch this on-demand session from Business Reporter’s DigitalTransformationTalk to hear how industry leaders are driving change.

From creating emotional connections to enabling privacy-first personalization, the conversation explores what it takes to build trust and earn repeat business in a market where brand switching is only a click away.

You will get clear, actionable guidance on how to launch or evolve a loyalty strategy, without relying on heavy enterprise platforms. 

You will learn how to:

• Build loyalty on experience, not just transactions
• Personalize engagement without compromising privacy
• Create emotional value that drives brand differentiation
• Identify and fix the friction points hurting digital experiences
  

"Loyalty is more than just a program. It’s about making consumers feel a connection at every stage of the journey—through tailored experiences, acknowledgment, and emotional value."

John Tsaousidis,

Principal Enterprise Strategist,

Marigold